exchange authorization
Return Policy
We want you to be completely satisfied with your custom purchase. We aim for a good fit on your first purchase, but if for any reason you are not completely satisfied, we will re-make your garment with the fit and/or style changes you require at no additional charge. Fit is a very personal thing and while we get it right most of the time, we want you to be absolutely happy. Our re-order tool allows you to make adjustments to modify the fit of your garment.
In order to exchange a garment, please follow the steps below and you will be provided with an Exchange Credit with which to place a re-order with fit adjustments. In order to receive your new garment, returns must be unworn and be received by indi within 30 days of the delivery date.
Please note: if you purchased jeans via our 'indi By Appointment' in-person fitting service, please contact your sales representative directly to schedule a re-fit appointment. If you are unsure how to contact your representative directly, simply contact us and we'll help put you in touch with your sales representative.
Exchange Process
- Fill in the information requested below and click "submit", and your Exchange Authorization Code will be provided.
- We will issue an Exchange Credit to your account at indi within one business day of receiving your submitted exchange request. Once your Exchange Credit is available, you may place a re-order online at any time.
- To place a re-order, try on your garment before returning it to indi to determine the fit adjustments you require. Be sure to make note of your adjustments.
- Please package your order with the original packaging, if possible, and affix the return label provided with your packing slip to the box and ship to: RETURNS PROCESSING CENTER, INDI, 5515 Doyle St., Suite #15, EMERYVILLE, CA 94608. Write the Exchange Authorization Code in the space provided on your packing slip.
- While you may place your re-order as soon as your Exchange Credit is available, new garments will not ship to you until your return has been processed by indi.
Please note: the form below is for the purpose of issuing an Exchange Credit only. In order to re-order a new garment, please log-in to your account to place your order. Any questions? Call us at 877-251-0359!
- Email Address is required.
- Name is required.
- Serial Number is required.
- Waist Fit is required.
- Rise Fit is required.
- Seat Fit is required.
- Thigh Fit is required.
- Knee Fit is required.
- Inseam Fit is required.
- Leg Opening is required.
- Overall Fit is required.
- Fabric Quality/Feel is required.
- Fabric Wash/Color is required.
- Fit Through Hip and Thigh is required.
- Back Pocket Placement is required.
- Back Pocket Style/Shape is required.
- Back Pocket Embroidery is required.
- Quality of Finishing Treatment is required.
